5 Easy Steps to Improving Your Security Guard Service
When property supervisors hire security guard companies they have an image in mind of what their contract security force will look like, but also often what they get isn’t what they envisioned. What we have found is that almost all security guard companies are capable of providing the support that property supervisors want, but also often do not due to a lack of ongoing excellent control processes.
Security guard companies are unlike any vendor that a home manager usually hires. If you hire a painter, you are able to see whether they do their jobs by taking a look at the walls. But when you hire a security guard company, how often can you see if the guard organization is doing their job which includes running background checks and drug screenings, providing great training to your guards, and effectively tracking and supervising your defenses. In the majority of instances they probably are, but it’s crucial to implement a system of verification and quality control to ensure that issues associated with the lack of performing these jobs do not begin to happen.
In this article we’ll discuss five (5) easy actions to enhancing your safety guard service and attaining what you imagine as your perfect warehouse security guard.
Screen Your Guards Qualifications
In most states, guards have been mandated to have a predetermined amount of training before they could begin working as security guards. If your state is among these states, ensure that your security guard organization is compliant.
If you are in a state where there are no state requirements for guard certification, then inquire into the type of training that is being supplied by your security provider and inquire does it look decent.
It is also the security guard firm performing history and drug screenings on all your guards until they send them to your own property? If they’re, they ought to be providing you with verifications. If not, why?
Another excellent way to display if the guard is a fantastic fit for your house is to perform a short”interview” to get a sense of the guard and to explain your expectations. This first conversation will tell you a good deal about what to expect from that shield and it gives you an opportunity to ask a different shield if you feel that it is necessary.
Assess Guard Training
Although most security guard companies have an extremely thorough orientation that introduces each shield to the company itself, in many circumstances the guard’s orientation to his delegated land isn’t as complete. We predict the orientation to the delegated land”Website Specific Training”. Learn What your website specific training looks like:
• Does it happen at your property?
• Who does the training?
• Just how long is each officer educated?
• Just how long can the security firm double lender?
Determine the response to every one of the questions and make certain that they match what you believe is sufficient. You should even think about sitting in on your safety guard business’s orientation and also your website specific training to get an understanding of what goes on preparing a shield to work at your property.
Inspection Your Guard’s Supervision
Protect supervision is among the more important factors of good security guard support. When security companies deliver poor supervision, there isn’t enough emphasis put on preventing errors, problems, and complaints. Lack of supervision also removes the chance for the guard to learn and better understand their duties. When the guards are not being supervised, they begin to feel that their work isn’t significant and they begin to see themselves as less of a part of the security team. When guards do not feel like part of your team it generally contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors may not be included. If your contract doesn’t demand onsite oversight, how can your security guard firm remotely supervise its guards? Outside of the Standard security firm field manager spot checks, the two methods of distant supervision that prove most effective are: Officer Tour Tracking Systems
In case your guards must make rounds of your property, then a system for tracking them while on duty is essential. Officer Tour Tracking Systems provide a distant means of tracking the guards while they’re on your property. These tracking systems allow the security guard company to monitor the log and time the action of the guards while they’re making rounds to several areas on your property. Many Officer Tour Tracking Systems can create reports which empower the safety guard firm to quickly get an understanding of if the guard is making rounds. The property manager also needs to be provided with an updated version of these reports.
In addition to Officer Tour Tracking systems, we’ve found that having a system for guards to check in regularly with the safety guard provider provides a way of making certain that each guard is safe and alert. By having guards check-in regularly with the safety guard company, at least every 30 minutes, guards believe that their security is important and that being awake and attentive is an significant part their job.
Inspect Your Guards
After hours inspections of your defenses are almost always good ways of finding out exactly what is occurring with your safety as you are not there. During these inspections, make sure to ask your safety guards questions regarding their duties and responsibilities to ensure that they know their jobs. In reality, we suggest getting your safety guards audited regularly, officially (i.e. post inspection) and (i.e. secret shopped) with a certified security adviser as part of your ongoing security program. Bear in mind, when selecting a security adviser be sure that the adviser isn’t actually a security guard company. If that’s the case, your audit is guaranteed to develop issues with your existing security guard company.